12055 W Ustick Rd Boise, ID 83713

208-306-4115

Monday, Tuesday, Thursday 8 AM – 5 PM, Wednesday 7 AM - 1 PM, and Friday by special appointment

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Privacy Policy

Privacy Policy

Prevention Dental
Effective Date: September 10, 2025

Prevention Dental (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or participate in our SMS/MMS text messaging program (supported by 10DLC—10-Digit Long Code). By using our services, you agree to the practices described here.

Practice Information
Prevention Dental
Attn: Dr. Glen Stephenson
12055 W Ustick Rd, Boise, ID 83713
Phone: 208-306-4115
Email: [email protected]

1) Information We Collect

  • Contact & Appointment Information: Name, phone number, email, mailing address, preferred contact method, appointment date/time, and related details you provide through forms, calls, texts, or emails.

  • Patient/Medical Information: Health history and treatment information you provide in connection with care. (See “HIPAA & Patient Information,” below.)

  • Technical Data: IP address, device and browser type, pages visited, and cookies or similar technologies to improve site performance and user experience.

  • Communications Data: Records of communications with us, including email and SMS/MMS messages, delivery status, and responses (e.g., STOP/HELP).

2) How We Use Information

  • To provide dental services, schedule and confirm appointments, and respond to inquiries.

  • To operate and improve our website, services, and patient communications.

  • To send administrative and appointment-related messages, including reminders and updates (email, phone, or SMS/MMS with your consent).

  • To comply with legal obligations and protect our rights and the security of our systems.

We do not sell your personal information, including your mobile number or SMS consent data. We do not share SMS opt-in/consent with third parties for their own marketing.

3) SMS/MMS Text Messaging Program (10DLC)

We may offer optional SMS/MMS messaging for appointment reminders, scheduling coordination, and important updates.

Enrollment & Consent

  • You will only receive texts if you opt in (e.g., checking a consent box on a form, texting a keyword, or providing written consent at intake).

  • Consent is not a condition of receiving treatment.

Message Frequency

  • Message frequency varies (e.g., a few messages per appointment cycle). We strive to send only necessary communications.

Cost

  • Message and data rates may apply based on your mobile plan.

Opt-Out

  • You can opt out at any time by replying STOP to any message. You will receive a final confirmation text and then no further messages, unless you re-opt in.

Help

Carriers & Delivery

  • Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and network.

Privacy of Text Data

  • We use your mobile number solely to send the messages you consented to receive. We do not sell or share your number with third parties for their marketing. Service providers (e.g., messaging platforms) may process messages on our behalf under confidentiality agreements.

Eligibility

  • By enrolling, you confirm you are the account holder or have permission of the account holder and are 18 or older (or have parental/guardian consent where applicable).

4) HIPAA & Patient Information

We are committed to protecting your health information in accordance with applicable laws. We will provide (or have provided) our HIPAA Notice of Privacy Practices, which governs how we use and disclose protected health information (PHI) for treatment, payment, and healthcare operations.
Important: Standard SMS is not a secure channel for PHI. Please avoid sending sensitive health information via text. If sensitive details are needed, we will use or offer a more secure method.

5) Cookies & Tracking

We may use cookies and similar technologies to remember preferences, analyze site usage, and improve performance. You can adjust your browser settings to block or delete cookies; some site features may not function properly without them.

6) Sharing of Information

We may share information with:

  • Service Providers/Business Associates that help us operate (hosting, analytics, scheduling, messaging, payment, IT/security). They may only use information as instructed by us.

  • Legal/Compliance: When required by law, subpoena, or to protect rights, safety, and security.

  • Business Transfers: If we undergo a merger, acquisition, or similar event, information may transfer as part of that transaction.

We do not allow service providers to use SMS consent data for their own marketing.

7) Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8) Data Retention

We retain information as long as needed for the purposes described, to comply with legal/record-keeping requirements, and to resolve disputes. SMS consent logs and opt-out records are retained as required by carrier and industry guidelines.

9) Your Choices & Rights

  • SMS/Email Preferences: Opt out of texts by replying STOP; opt out of marketing emails via the unsubscribe link.

  • Access/Update: Contact us to request access to or correction of your information.

  • Do Not Track: Our site may not respond to “Do Not Track” signals.

  • State/International Rights: Depending on your location, you may have additional rights (e.g., to know, delete, or limit certain uses). Contact us to exercise these rights, and we will comply as applicable.

10) Children’s Privacy

Our services are intended for general audiences and not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate parental consent.

11) Third-Party Links

Our website may link to third-party sites or services. We are not responsible for their privacy practices. Review their policies before providing information.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above indicates the latest revision. Material changes will be posted on our website; continued use after changes means you accept the updated policy.

13) Contact Us

If you have questions about this Privacy Policy, our HIPAA Notice of Privacy Practices, or our SMS program, contact:

Prevention Dental
Attn: Privacy Officer
12055 W Ustick Rd, Boise, ID 83713
Phone: 208-306-4115
Email: [email protected]